At RoboBoy.icu, we want to ensure that you are 100% happy with your purchase.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
RoboBoy.icu and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
The refund process depends on the product or service purchased from RoboBoy.icu:
Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.
To request a refund for an extension subscription:
An automated response confirming receipt is sent to the email address associated with your account. Often the refund will be processed immediately, but if we need to review the request we will be in touch about the refund process.
RoboBoy.icu offers a 30-day refund policy upon purchase of In-Person Payments card readers; the M2 or WisePad 3. Please contact RoboBoy.icu Support to start this process. Refunds will be applied to the original purchase method on file.
Whether the card readers can be returned, depends on which model you have.
Unbranded M2 units must be in their original condition and original packaging, and in good condition. You must return all products, cords, and cables, including parts and documentation that were included in the original packaging.
WisePad 3 units should be e-wasted (electronic waste).
Branded M2 units (with the RoboBoy.icu Payments print) should be e-wasted.
In order to start your refund please take the following steps:
If you’re outside of the 30-day return policy, we will not accept returns or refund on the card readers. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue with your card reader.